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ASAP and Kidz on the Move

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1. What is the cost of the Kidz on the Move program?

The cost of the Kidz on the Move program is $170 for a ten-day punch card ($17/day) or $25 for a daily drop-in fee. Punch cards can be shared by siblings and used on nonconsecutive days. There is a $25 registration fee to cover t-shirts and other incidentals. Friday at the Movies is $50 for a summer movie pass or $6.50 per movie. Visit the Paul Stock Aquatic and Recreation Center or call (307) 250-8362 for more details.

Kidz on the Move

2. What is the cost of the After-School Activities Program (ASAP)?

After School Activities Program (ASAP) fees:

• Monday – Friday: $8 per child ($7 per additional child)

Scholarships through the Cody Recreation Foundation may be available for qualifying families. Contact the Paul Stock Aquatic and Recreation Center at (307) 587-0400 for more information.

ASAP

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Electric

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1. How do I report a power outage?

Call customer service at (307) 527-7511; during after-hours, call the Park County Sheriff's dispatch at (307) 527-8700.

2. Where do I find information on providing electrical service for structures and subdivisions?

View the Electrical Service Requirements Manual to learn about providing electrical service for structures and subdivisions.

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Finance

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1. What information is included in the City’s budget document?

The budget document tells the City’s financial story and includes overviews on the budget process, funds, reserves, debt service, grants, community funding activities, capital improvements, revenues, and expenses. The budget document also includes a detailed line item budget for each fund and department.

2. How is the budget adopted by Council?

The proposed budget must undergo three readings of an ordinance and a public hearing before becoming final.

3. How much money can the City spend in a fiscal year?

The City cannot expend more than what has been appropriated by the Council. The statutory level of control at which expenditures may not legally exceed appropriations is defined by the fund level.

4. Can the budget be changed during the year?

Yes, the budget is not a static document and must be responsive to changing circumstances over the fiscal year. The Council may approve budget amendments by passing a resolution that identifies the changes.

5. What happens if budgeted money is not spent by the end of the fiscal year?

Any unused appropriations automatically lapse at the end of the fiscal year. The Council may authorize those funds to be re-appropriated in the following fiscal year through a budget amendment resolution.

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General

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1. How do I contact a City department, division, or facility?

Visit the Contact Us page to find all City facility phone numbers and all City department emails.

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Information Technology

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1. How do I report an error on the website?

Errors and incorrect information on this website can be reported by sending an email to webmaster@codywy.gov.

2. How do I report a technology issue?

To report an issue to the City of Cody Information Technology Department, open a support ticket.

3. How do I reset my password?

For information about resetting user login credentials, visit the Reset Password page.

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Parks

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1. What are the hours for the City parks?

Most parks are open dawn to dusk; hours change with the seasons.

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Police

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1. How do I report a crime tip?

You may call the Cody Police Department at (307) 527-8700 or submit an anonymous crime tip on our website.

2. How do I request a police report?

Access information request details from the Police Department in order to request a police report.

3. How do I dispose of unused medications?

The U.S. Food and Drug Administration (FDA) maintains a guide for Where and How to Dispose of Unused Medications on their website. The Cody Police Department participates in an annual Prescription Drug Take Back Program, and the date of that event is always announced in advance on the Cody Police Department Facebook page.

4. How do I have my son or daughter drug tested?

Confidential testing for parents who may be concerned about their children is offered by the Park County Supervised Drug Treatment Program.

5. How do I find information regarding child restraint requirements?

Details about child restraint requirements can be reviewed in the Wyoming Child Restraint Guide.

6. What is the goal of the Cody Police eXPAND Program?

The goal for this program is to deter crime, promote public safety, and to foster strong community-police relationships through collaboration between the Cody Police Department and the community they serve.

7. How will Cody Police Officers contact me to request video footage?

After completing the eXpand registration form, residents will only be contacted if a crime occurs in their area and the need arises. A Cody Police Officer will contact you by your preferred method of contact (i.e., phone, email, or text) to inquire if you are willing to share any footage your security camera may have recorded.

8. Will the Cody Police Department be able to live stream my security cameras?

No. By registering your security cameras with the Cody Police Department eXpand Program, the Police Department will only know of the existence of the camera(s) and how to contact you should the need arise; they do not have the ability to view any camera's footage on-demand or without permission.

9. Will the information I provide for eXPAND registration be kept secure and confidential?

Yes. Your information will only be viewed by members of the Cody Police Department if crime occurs in your area and the owner of the camera grants permission.

10. Is there any fee associated with the Cody Police Department’s eXPAND Program?

No. Outside of the initial purchase of a home security camera system, there is no fee associated with registering your cameras.

11. How do I remove my security cameras and information from the eXPAND Program?

The eXPAND Program is completely voluntary, and participants can chose to opt out at any time.

An email will be sent periodically to ensure registrants are still willing to participate in the program and that information is current. Your information will be stored in a secure database maintained by assigned Cody Police Department personnel.

12. What is a body-worn camera?

A body-worn camera is a small, wearable, battery-powered camera that can capture audio and video during police interactions with the public.

13. How long is video evidence retained?

Videos captured by body-worn and in-car cameras are required by Wyoming State Statute to be retained for 90 days, or until all court proceedings have been completed—whichever is longer. Video footage that pertains to cases where civil litigation is indicated must be retained for 5 years following the incident. Videos associated with felony charges are retained for 10 years.

14. Where is body-worn and in-car camera video footage stored?

The video footage captured by body-worn and in-car cameras is securely stored on a local data storage server.

15. How do I obtain a Cody Police Department patch?

Find out how to obtain a Cody Police Department patch by requesting one from the Department.

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Raw Water

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1. Raw water was turned on, but I still do not have any pressure. Is there something wrong?

It is common to take up to one week for all areas to have water following the initial raw water turn-on day the first Monday in May. If after a couple of days you still do not have any water, contact City Hall at (307) 527-7511.

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Recreation Center

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1. What are the hours for the Victor J. Riley Arena and Events Center?

Please visit the Victor J. Riley Arena and Events Center's website (rileyarena.com) or call (307) 587-1681 for information.

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Recycling Center

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1. Will the City pick up my recyclables?

The City of Cody does not provide a pick up service for recyclables; however, in most business districts, cardboard containers have been provided and are picked up on a regular basis.

2. Does the City of Cody pay for recyclables?

The City of Cody does not pay customers for recyclables. There is a program in which the City does pay schools for aluminum cans which have been donated in their behalf. Residents may choose to donate their cans to the area school of their choice. At the end of the school year, the total pounds donated for each school is tallied, and the school is paid 25¢ per pound. For more information, view the Aluminum Can Contest brochure.

3. How do I dispose of my hazardous wastes?

Household hazardous wastes cannot be disposed of in the landfill or at the Recycling Center. Each year, the City of Cody, City of Powell, Park County Landfill, and Park County Weed and Pest work together to sponsor a Household Hazardous Waste Day. When these are scheduled, they will be posted on this website and advertised in the newspaper.

4. How do I dispose of sharps items?

Information on the proper disposal of sharp items can be found in the Proper Sharps Disposal brochure.

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Sanitary Sewer

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1. I would like to plant some trees. How do I locate the sewer service line?

Prior to any digging, residents should contact One Call of Wyoming at 811 at least 48 hours in advance. This will notify all utilities in your area. The City of Cody is not responsible for locating sanitary sewer, raw water, and treated water service lines.

2. Who is responsible for blockages in my sanitary sewer service line?

The property owner is responsible for any blockages in the service line. If your service line is clear and you are still experiencing problems, contact City Hall at (307) 527-7511, and a representative will be dispatched to look at the main line.

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Utilities

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1. Whom do I contact regarding vehicle licensing, vehicle titling, marriage licenses, property taxes, voter registration, or public health nurse services?

Questions regarding vehicle licensing, vehicle titling, marriage licenses, property taxes, voter registration, and public health nurse services should be directed to Park County by calling (307) 527-8500 or visiting Park County's website (parkcounty-wy.gov).

2. How do I establish utility service with the City of Cody?

To establish service at a property address you must complete a service application in person at City Hall (1338 Rumsey Avenue). If you do not currently have services with the City of Cody, a $10 application fee will be required and a risk assessment will be run to determine if a deposit is required. Deposits are either $200 or $400, based on results of the risk assessment.

3. What services are associated with a City of Cody utility bill?

Your monthly utility bill will be a combined statement consisting of charges for electric, water, sewer, sanitation, recycling, and raw water services, where applicable.

4. What is the SMP Pass-Through fee on my bill?

The SMP Pass-Through fee is a wholesale tap equivalency fee charged by the Shoshone Municipal Pipeline to provide treated water to the residents of the City of Cody. The SMP fee is collected by the City of Cody and passed on to the Shoshone Municipal Pipeline.

5. When is my bill due?

Your monthly bill is due fifteen days from the billing date.

6. Can I change the date my bill is due?

You are unable to change the date your bill is due. The City bills in four cycles, depending on the area of town in which you live.

7. What payment options are available?

• In person – You can pay your utility bill with cash, check, or a credit card in person at City Hall at 1338 Rumsey Ave. City Hall is open from 8:00 AM until 5:00 PM, Monday through Friday, with the exception of holidays.
• Mail – For your convenience, a remittance envelope is enclosed with your bill. Simply detach the lower portion from your bill and enclose your check in the envelope provided. If you choose to use your own envelope, address it to City of Cody, PO Box 2200, Cody, WY 82414-2200.
• Depository – A drop box is conveniently located to the left of the front door at City Hall at 1338 Rumsey Ave. If using the drop box, please include your payment stub and your mode of payment in an envelope.
• Telephone – You can pay your utility bill with a credit card by calling (307) 527-7511, choosing option 1 (Administrative Services) and then option 1 (Utilities and Billing).
• Online – You can make your payment online by creating an account at xpressbillpay.com. In order to do so, you will need an email address, your City of Cody utility account number (without punctuation), and the last name of the account holder.

8. Will I be charged a fee if I pay with my credit card?

If you make payment in person or by telephone with a credit card, there is no convenience fee.

9. When do I get charged a late fee, and how much will it be?

A finance charge is imposed if the monthly balance is not paid prior to the issuance of a new monthly bill. A finance charge of 1.5% per month will be charged on past due accounts. The annual finance charge is 18%.

10. I received a disconnect notice. What should I do?

Disconnect notices are sent for past due balances not paid by the 35th day after the bill date. The disconnect notice will provide a date to make payment for the past due amount, as well as the current charges and fees. You may also request approval for a payment arrangement. Customers should make payments in person or by contacting Administrative Services by calling (307) 527-7511 and choosing option 1 (Administrative Services) and then option 1 (Utilities and Billing) to avoid delays in the posting of their payment and potential service interruptions.

11. Is there a fee if my service is disconnected for non-payment?

The following charges are assessed once disconnection procedures are initiated:

• Delivery of the final disconnect notice = $30
• Disconnection and reconnection fees = $35 (each service)

12. Does the City of Cody offer payment arrangements?

The City of Cody offers payment arrangements for customers that have received a disconnect notice. One payment arrangement may be granted to a customer in a 12-month period. Customers are required to appear before an Administrative Services customer service representative at City Hall and complete a Request for Payment Arrangement. Customers are required to pay one-half of the total due at the time the request is made. The remaining balance must then be paid within two weeks. Any requests for longer extensions require additional authorization by an Administrative Services Officer. Customers must make the payments as agreed and remain current with the new monthly billings. If a customer does not adhere to the approved request, they are subject to disconnection.

13. Does the City of Cody offer budget billing?

The City of Cody offers customers a plan in which they can pay equal monthly payments for utility bills if they have a minimum of six consecutive months of service at the same address and are current with their account. Customers must complete a Utility Equal Payment Plan Agreement by appearing in person at City Hall (1338 Rumsey Avenue). If the agreement is granted, customers must pay the equal pay amount monthly by the due date. If the customer fails to make an equal pay payment, disconnect procedures will result. If two disconnect notices are issued during a 12-month period, the customer will be removed from the program, and the entire outstanding balance on the customer’s account is due for payment.

14. My utility account is set for automatic payments. Why doesn't my bill indicate that?

If you have set your utility account to be paid automatically through Xpress Bill Pay with a debit card, credit card, or a bank account, you have the ability to manage your account through the website and at any time can disable your automatic payments.

15. Why is my bill so high when I haven't done anything differently?

There are a number of factors that could have an impact on your energy and water usage. 

• Seasonal differences – Changes in the season can have an impact on the amount of electricity you use. The weather may have been warmer or cooler than in the previous comparable months, causing your use of air conditioning or heating methods to increase.
• Equipment operation – Have you had any issues with your equipment? Have any major appliances been running longer? Have you increased the hours of usage? You can do a quick check by comparing your energy consumption for the month in question with comparable months in the past.
• Water usage – Water bills are based on how much water is used. Watering the lawn or garden will increase usage, as will the addition of occupants in the home. Leaks and running toilets can also lead to an increase in your water usage.

16. Where can I submit a complaint about tall grass and/or weeds?

To file a nuisance complaint, complete a Nuisance Complaint Form and deliver it to City Hall (1338 Rumsey Avenue) or the Cody Police Department (1402 River View Drive). If you do not have access to a computer, you can complete the form at City Hall or the Police Department.

17. Whom should I contact if my street light does not work?

If a street light is malfunctioning (such as not lighting or remaining lit during daylight hours), you can call City Hall at (307) 527-7511, choose option 1 (Administrative Services) and then option 1 (Utilities and Billing). Please provide the location of the street light and the pole number.

18. Are there specific days I can water my lawn?

There is a watering schedule for residents of the City of Cody. There is no watering on Monday. Addressed properties ending in even numbers may water on Sunday, Wednesday, and Friday of each week; addressed properties ending in odd numbers may water on Tuesday, Thursday, and Saturday of each week.

19. Why does my raw water have an unpleasant odor?

The Cody Canal is the raw water source for the City of Cody. Raw water is untreated and unfiltered and as such contains amounts of biological matter in various stages of decomposition.

20. Does the City have a spring and fall cleanup?

The City of Cody does not offer a spring and fall cleanup. Rather, a large item pickup and tree and brush removal services are available for residential customers at this time. Large item pickup is available year-round, and tree and brush removal is available between November 1 and March 31. One pickup per month is allowed per residential customer paying for solid waste services, with a maximum of six large item pickups per calendar year. You may either contact City Hall at (307) 527-7511, choose option 1 (Administrative Services) and then option 1 (Utilities and Billing), or contact the City Shop at (307) 587-2958 to arrange for a pickup of approved items. View the Large Item, Tree, and Brush Removal brochure for more information.

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Water

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1. My water meter is leaking. What should I do?

Contact City Hall at (307) 527-7511 and schedule an appointment to have a technician inspect the meter.