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Utilities

Show All Answers

1. Whom do I contact regarding vehicle licensing, vehicle titling, marriage licenses, property taxes, voter registration, or public health nurse services?

Questions regarding vehicle licensing, vehicle titling, marriage licenses, property taxes, voter registration, and public health nurse services should be directed to Park County by calling (307) 527-8500 or visiting Park County's website (parkcounty-wy.gov).

2. How do I establish utility service with the City of Cody?

To establish service at a property address you must complete a service application in person at City Hall (1338 Rumsey Avenue). If you do not currently have services with the City of Cody, a $10 application fee will be required and a risk assessment will be run to determine if a deposit is required. Deposits are either $200 or $400, based on results of the risk assessment.

3. What services are associated with a City of Cody utility bill?

Your monthly utility bill will be a combined statement consisting of charges for electric, water, sewer, sanitation, recycling, and raw water services, where applicable.

4. What is the SMP Pass-Through fee on my bill?

The SMP Pass-Through fee is a wholesale tap equivalency fee charged by the Shoshone Municipal Pipeline to provide treated water to the residents of the City of Cody. The SMP fee is collected by the City of Cody and passed on to the Shoshone Municipal Pipeline.

5. When is my bill due?

Your monthly bill is due fifteen days from the billing date.

6. Can I change the date my bill is due?

You are unable to change the date your bill is due. The City bills in four cycles, depending on the area of town in which you live.

7. What payment options are available?

• In person – You can pay your utility bill with cash, check, or a credit card in person at City Hall at 1338 Rumsey Ave. City Hall is open from 8:00 AM until 5:00 PM, Monday through Friday, with the exception of holidays.
• Mail – For your convenience, a remittance envelope is enclosed with your bill. Simply detach the lower portion from your bill and enclose your check in the envelope provided. If you choose to use your own envelope, address it to City of Cody, PO Box 2200, Cody, WY 82414-2200.
• Depository – A drop box is conveniently located to the left of the front door at City Hall at 1338 Rumsey Ave. If using the drop box, please include your payment stub and your mode of payment in an envelope.
• Telephone – You can pay your utility bill with a credit card by calling (307) 527-7511, choosing option 1 (Administrative Services) and then option 1 (Utilities and Billing).
• Online – You can make your payment online by creating an account at xpressbillpay.com. In order to do so, you will need an email address, your City of Cody utility account number (without punctuation), and the last name of the account holder.

8. Will I be charged a fee if I pay with my credit card?

If you make payment in person or by telephone with a credit card, there is no convenience fee.

9. When do I get charged a late fee, and how much will it be?

A finance charge is imposed if the monthly balance is not paid prior to the issuance of a new monthly bill. A finance charge of 1.5% per month will be charged on past due accounts. The annual finance charge is 18%.

10. I received a disconnect notice. What should I do?

Disconnect notices are sent for past due balances not paid by the 35th day after the bill date. The disconnect notice will provide a date to make payment for the past due amount, as well as the current charges and fees. You may also request approval for a payment arrangement. Customers should make payments in person or by contacting Administrative Services by calling (307) 527-7511 and choosing option 1 (Administrative Services) and then option 1 (Utilities and Billing) to avoid delays in the posting of their payment and potential service interruptions.

11. Is there a fee if my service is disconnected for non-payment?

The following charges are assessed once disconnection procedures are initiated:

• Delivery of the final disconnect notice = $30
• Disconnection and reconnection fees = $35 (each service)

12. Does the City of Cody offer payment arrangements?

The City of Cody offers payment arrangements for customers that have received a disconnect notice. One payment arrangement may be granted to a customer in a 12-month period. Customers are required to appear before an Administrative Services customer service representative at City Hall and complete a Request for Payment Arrangement. Customers are required to pay one-half of the total due at the time the request is made. The remaining balance must then be paid within two weeks. Any requests for longer extensions require additional authorization by an Administrative Services Officer. Customers must make the payments as agreed and remain current with the new monthly billings. If a customer does not adhere to the approved request, they are subject to disconnection.

13. Does the City of Cody offer budget billing?

The City of Cody offers customers a plan in which they can pay equal monthly payments for utility bills if they have a minimum of six consecutive months of service at the same address and are current with their account. Customers must complete a Utility Equal Payment Plan Agreement by appearing in person at City Hall (1338 Rumsey Avenue). If the agreement is granted, customers must pay the equal pay amount monthly by the due date. If the customer fails to make an equal pay payment, disconnect procedures will result. If two disconnect notices are issued during a 12-month period, the customer will be removed from the program, and the entire outstanding balance on the customer’s account is due for payment.

14. My utility account is set for automatic payments. Why doesn't my bill indicate that?

If you have set your utility account to be paid automatically through Xpress Bill Pay with a debit card, credit card, or a bank account, you have the ability to manage your account through the website and at any time can disable your automatic payments.

15. Why is my bill so high when I haven't done anything differently?

There are a number of factors that could have an impact on your energy and water usage. 

• Seasonal differences – Changes in the season can have an impact on the amount of electricity you use. The weather may have been warmer or cooler than in the previous comparable months, causing your use of air conditioning or heating methods to increase.
• Equipment operation – Have you had any issues with your equipment? Have any major appliances been running longer? Have you increased the hours of usage? You can do a quick check by comparing your energy consumption for the month in question with comparable months in the past.
• Water usage – Water bills are based on how much water is used. Watering the lawn or garden will increase usage, as will the addition of occupants in the home. Leaks and running toilets can also lead to an increase in your water usage.

16. Where can I submit a complaint about tall grass and/or weeds?

To file a nuisance complaint, complete a Nuisance Complaint Form and deliver it to City Hall (1338 Rumsey Avenue) or the Cody Police Department (1402 River View Drive). If you do not have access to a computer, you can complete the form at City Hall or the Police Department.

17. Whom should I contact if my street light does not work?

If a street light is malfunctioning (such as not lighting or remaining lit during daylight hours), you can call City Hall at (307) 527-7511, choose option 1 (Administrative Services) and then option 1 (Utilities and Billing). Please provide the location of the street light and the pole number.

18. Are there specific days I can water my lawn?

There is a watering schedule for residents of the City of Cody. There is no watering on Monday. Addressed properties ending in even numbers may water on Sunday, Wednesday, and Friday of each week; addressed properties ending in odd numbers may water on Tuesday, Thursday, and Saturday of each week.

19. Why does my raw water have an unpleasant odor?

The Cody Canal is the raw water source for the City of Cody. Raw water is untreated and unfiltered and as such contains amounts of biological matter in various stages of decomposition.

20. Does the City have a spring and fall cleanup?

The City of Cody does not offer a spring and fall cleanup. Rather, a large item pickup and tree and brush removal services are available for residential customers at this time. Large item pickup is available year-round, and tree and brush removal is available between November 1 and March 31. One pickup per month is allowed per residential customer paying for solid waste services, with a maximum of six large item pickups per calendar year. You may either contact City Hall at (307) 527-7511, choose option 1 (Administrative Services) and then option 1 (Utilities and Billing), or contact the City Shop at (307) 587-2958 to arrange for a pickup of approved items. View the Large Item, Tree, and Brush Removal brochure for more information.